Carvana Reviews

First off, I would like to give 0 stars but that is not an option. I had delivery scheduled for 6/11/21, that got canceled because a driver called off. How is that acceptable and my fault because they had someone call off? It's not. Then, they say everything is fine and will delivery it a week later. Now, I have to take two days off of work. So, the week goes by, the day before, I get a phone call saying that my delivery is delayed... AGAIN. This time their excuse was that there wasn't enough room on the roll back truck to deliver my car to the hub center. This is ridiculous. If you need a car, just go to a dealership and get one there. Still waiting on the car, lets see if they deliver it on the new date ANOTHER WEEK from the already rescheduled on.
If you are from Carvana reading this. Get my car to me.
Chris Bagley. Reach out to me and get it here.

My nephew purchased a vehicle from Carvana. Registration never completed. Temporary tags expired and not updated. He was ticketed for expired plates. He had to register car himself and is still waiting months later for refund of his out of pocket payment that Carvana had previously collected as part of purchase

This is my second purchase with Carvana. I love the ease of not having to sit at a dealership for hours.

This was my first experience with carvana and I wouldn’t say it was the simplest car dealing I’ve ever done but it was still a good experience. The automated texts were very annoying as most times they were inaccurate. The delays were frustrating as they came hours before my car was supposed to be here then to find out it’ll be another week delay was infuriating. There was an insurance issue because I’m out of state military, could definitely use a process improvement on registration and insurance rules for non resident military. Luckily my new car was great so it made up for all the short comings. Wish it was quicker to get my title and other necessary documents. The pros are nationwide selection and somewhat ok shipping which really needs a tracking feature. Caravana is fine if you don’t have the skills to negotiate but it comes at a cost. overall I’d still have to recommend them because they offer great trade in prices right now.

Minor glitch with delayed pick up date, but otherwise could not have gone smoother

My experience with buying and trading-in my current car was excellent. I was able to find exactly what I wanted and quickly transact a purchase with trade-in completely on line on a Sunday afternoon from the comfort of my home office. The pricing on both transactions was fair and was quickly arrived at with no negotiation required. Carvana's website was very thorough with the information / documentation provided with the sales listing and I found the images / 360 view to well represent the vehicle condition and would go so far to say the harsh white LED lighting on the 360deg magnified potential issues that looked much worse on-line than they did when I saw the car in person. I actually found myself able to visually interrogate the car on-line in ways I never could in person at dealerships. I leveraged the chat function multiple times to get questions answered that I couldn't answer myself. I found the rapid contract / document signing via DocuSign particularly pleasant. The delivery occurred within the 1 hr time window established when I scheduled it and the Carvana delivery person / business rep was very courteous and professional and even had a 2nd set of ramps to ensure the car's front lip didn't rub when being off loaded. The assessment of my trade-in was completed quickly / uneventfully and was loaded and taken away. Frankly, the hardest part about the whole process was waiting a few days for the delivery after purchase. The 7 day money back guarantee policy and 100 day warranty add a piece of mind that most will appreciate. The post 7 day support has been great as Carvana is processing my license plates,.etc as well. I'm a happy customer and am happy to have participated in the Carvana experience...and I'm letting others know it.

I purchased a 2018 Wrangler Unl from Carvana... easy buying process... financing was through Bridgecrest... everything went down from there.
Bridgecrest is horrible to deal with. Carvana will tell you to call with any problems, but they do not help at all. The customer service people at Carvana will just tell you to contact Bridgecrest... and that is just a fresh hell. So... best choose another car dealership or find your own financing. Both do these companies, Bridgecrest and Carvana are not ethical.

Carvana approved me for a car 500 down..then once they realized that I have SSI income they told me a car pmt of 320 would be too much and I need to have extra income because it would be irresponsible for them to lend to me. Then said I need a down pmt of 8100 in order to get the car..that some BS..all I know is that they did a hard pull of my credit and told me 500down and 320 a month and when they found put it was just SSI income it became 8100 down and 120 a month. If I had 8100 why would I need to finance a car from them. Fuc carvana with they discriminating ass.
Replying to Carvana:
This is a professional company apologizing for being slow with their process. WOW..nah I don't want a car from yall. Im good.

I called and was transfered 3 times. I was on hold for over an hour and ended up on an open line. I could hear kids in the background but no customer service. It is the worst company I have dealt with and I am 60 years old. If you have time to waste it may be your company. I will never consider doing business with them again. Waste of time!

The process was very easy. I picked up my vehicle on the scheduled day/time. The guy who finished my paperwork followed me to the gas station to fill the vehicle up. I wish the extended warranty/ repairs process was clarified to me better. My stereo system has to be fixed at a Nissan dealership 45 min from my home during my work hours, $50 in Ubers, 9 of the places Carvana suggested can’t fix it, this has been a real ordeal. I also need my fog light replaced so I have to do that next. So far 4 of Carvana suggested shops can’t replace the cracked light. I’m a little irritated at this point. I do love my Murano though.

Simple, easy, all online. I will never go to a dealership again- this was just so much better, faster no hassle.

If I could give a negative score I would, I HIGHLY, HIGHLY, HIGHLY recommend that you DO NOT use Carvana...

My experience:
Looking for 2013 Toyota Tacoma in January, give Carvana a try. Place $100 (refundable) deposit to "hold" a truck that was in process of being "evaluated".

At same time, put my car (2015 Mazda CX5) on their site to sell-was offered very high value.

Toyota was to be delivered by 2/2. For "ease", switched to "trade-in" for my car toward truck.

Waited for notice that car would be available online to view. (Never came, I found it myself)

Got notice that delivery wold be delayed. Began process of trying to contact someone, anyone, at Carvana that could help me understand what was going on. Was told car would be delayed another 2 weeks.

Found out that car had been damaged in transit (broken rear light, rear bumper damage, front bumper damage) and that it would be "weeks" before it was repaired.

Continued to speak with "Executive Resolution" at Carvana. They started at $150 in "compensation for my trouble", by the end of the nightmare, they offered $500.

Car was delayed another 2X. Was told that tax season "rush" was upon us and Carvana had a lot of customers to fulfill orders (just not customers who were waiting).

Car made it to Richmond CA distribution center after taillight repair and bumper repair. This time, I was told it wasn't passing smog. Jonathan, carvana rep I spoke to in Richmond told me he would NOT go through with sale, recommended I not buy car. Then later said they had "reprogrammed computer" and car passed SMOG.

Another few hours on phone with Executive Resolution and car was to be delivered "next Day".

At this point, delivery had been scheduled and re-scheduled 5X--which means that Was filling and re-filling all financial paperwork 5X and re-submitting. Also having to re-submit to my insurance that coverage would end on Mazda I was selling to Carvana and beginning coverage on Toyota I was buying.

Car delivered. Jonathan, delivery driver stated that car was not properly cleaned and offered $100 compensation to get it detailed(we are now at $600 compensation from Carvana).

Spent 30 minutes filling out all DMV and sale info with Jonathan, asked him MULTIPLE times if there was ANYTHING I needed to do with DMV--"No, Carvana takes care of everything" was his response.

Got call from Carvana later that day stating that they "forgot" to get Toyota weighed and it was my responsibility to find a weigh station, get it weighed and then drive physical paperwork to their location 40 miles away. But hey, they would"reimburse me" for that too.

Took time off work, got truck weighed, paid for weigh, drove 80 miles round trip to their location in Richmond where Jonathan and his "manager" photocopied my weigh receipt and said "reimbursement has been entered, you'll get payment next week".

2 weeks went by, no reimbursement (neither the $500 that was going to be "FedEx Overnighted" after 7 days was up, or the $100 detail and $20 weigh slip. Another several calls to "Executive resolution" and checks were all sent following week.

2 MONTHS LATER- get notice from DMV that I owed $400 in late fees for not registering Mazda I sold to Carvana.

Begin initiating contact with Carvana (again)--using online web chat, go a rep that took all my info and said they would be right back-never heard from them.

Called Carvana, spent 40 minutes on hold, then another hour with customer service rep who kept,"escalating to her management team". Finally asked to speak to her supervisor. After another 20 minutes, Joshua Hernandez came on and offered to "be my partner in working "together" to solve issues. What that meant was he would be there if I needed to call after I took more personal time and went to DMV.

Joshua did confirm the following:
Carvana DID NOT notify DMV of sale
Carvana was misleading in stating that they did take care of everything
Carvana DID NOT transfer info regarding sale of my Mazda to DMV

Thankfully Joshua promised to hang up on me several times when I pointedly asked what Carvana was going to do with regards to solving the problem and contacting DMV themselves. He was fully dismissive of the issues and my frustration and the fact I questioned how we were "working as a team" when in fact, I would AGAIN be taking hours of personal time to do the job Carvana was suppose to do, but was now my responsibility.

It should also be noted, that after the 7 day return policy was up, I finally got around to trying to diagnose the odor in car, and found that the cabin air filter was filled with fur, feathers and nest materials and the filter itself was worn through.

To note:
Do NOT trust Carvana
Do NOT trust their 150 pt review (it is patently false)
Do NOT trust that they will do ANYTHING with regard to properly handling paperwork with DMV
If you do have issues-be prepared for HOURS of your personal time working with their "Executive Resolution" and prepare to repeat your ENTIRE story EVERY ...